Privacy Policy | Watni Digital

Watni Digital ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store and protect your information when you use our websites, applications and services (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

Personal Information

Name, email address, phone number and organization name when you create an account or contact us.
Billing information including payment method details when you subscribe to a paid plan.
Any information you voluntarily provide through support requests, surveys or forms.

Usage Information

Device information such as browser type, operating system and device identifiers.
Log data including IP address, access times, pages viewed and referring URLs.
Feature usage patterns and interaction data within our applications.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain and improve our Services, including processing transactions and sending related information.
To communicate with you about your account, updates, security alerts and support messages.
To personalize your experience and deliver content and features relevant to your use of our Services.
To monitor and analyze trends, usage and activities in connection with our Services.
To detect, investigate and prevent fraudulent transactions, abuse and other illegal activities.
To comply with legal obligations and enforce our terms and policies.

3. Data Storage & Security

Your data is stored on secure cloud servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Encryption of sensitive data at rest.
Regular security audits and vulnerability assessments.
Access controls that limit employee access to personal data on a need-to-know basis.
Regular backups with secure storage.

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our Services. These include:

Payment processors to handle billing and subscription payments securely.
Cloud hosting providers to store and serve application data.
Analytics services to help us understand how our Services are used.
Communication tools to send transactional emails, push notifications and SMS messages.

These third parties are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your data.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. Cookies are small data files stored on your device. We use them to:

Keep you signed in to your account.
Remember your preferences and settings.
Understand how you interact with our Services to improve them.
Deliver relevant content and measure the effectiveness of our communications.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

6. Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal data.
Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Withdrawal of Consent: Where processing is based on consent, you can withdraw your consent at any time.
Objection: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Services. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal, regulatory or legitimate business purposes.

8. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company: Watni Digital
Email: info@watnidigital.com
Location: Pakistan